MIKE PARK

Call Room Supervisor

Education: Currently studying MA Film and Television Studies, University of Bristol

My responsibilities at Buffalo:

My role as a Call Room Supervisor is to oversee shifts in the Buffalo call room, creating a positive and enjoyable atmosphere for callers by playing games and encouraging callers to engage with each campaign they are involved with. I work with callers 1-to-1 on their performance and provide feedback and support throughout each shift. Alongside this, I complete general administrative tasks for the campaigns and communicate with the rest of the Buffalo team to ensure the smooth running of the call room.

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Why I chose to work for Buffalo: 

I'll admit that I initially applied for the caller role as a temporary position to allow me to move to Bristol for my studies. The lovely staff and positive atmosphere really impressed and motivated me, and so after a couple of months, I was already thinking about progression! Now I'm in a role that is giving me new skills and pushing me to the best of my ability as part of a great team that I feel lucky to work with. 

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Desert Island Essentials:

Book – A Portrait of the Artist as a Young Man by James Joyce

Record – Voodoo by D'Angelo

Film – The Loneliness of the Long Distance Runner

Luxury item – A Spanish guitar