'We decided to work with Buffalo as we wanted to improve our membership retention rates and the overall member experience. To do this we launched our new calling programme last year with the help of Buffalo's experienced call team. We were impressed with Buffalo’s knowledge and experience of fundraising and membership calls and so far the calling programme has been a huge success.
The information we have received from the programme has been invaluable in helping us understand what our members want and the areas that can be improved so that the donor journey is better suited to their needs.
Not only did we gather this information, but we have also gained an incredible amount of support from those who had recently cancelled their donation. We have managed to get 28% of those who had previously cancelled their donation, to sign up again at an amount that was better suited to their circumstances. This has improved our retention rate and has also given us an insight into the reasons why people cancelled their memberships in the first place.'
ALDER HEY CHILDREN'S CHARITY
ST GEMMA'S HOSPICE
AVON WILDLIFE TRUST
GOODWILL CHILDREN'S HOMES
For a full list of our clients please contact us on 0117 933 5580.